What does Luama AI include?

Luama AI maps the workflow, channels, approvals, data boundaries, reporting and support path before the build is activated.

Can a person approve important actions?

Yes. High-risk messages and workflow actions can stop for human review before anything is sent or changed.

Is each company workspace separate?

Yes. Approved customers receive a workspace with scoped users, channels, workflows and operational records.

Luama OS · by Bordales

AI operations with human approval.

Give every business a private Koinonia Workspace.

Domains, WhatsApp messages, AI agents, departments, approvals, usage, billing and audit proof — working together. Start with one inbox. Prove one workflow. Then scale the operating system around the business.

Create company account Book a demo WhatsApp Luyama

Already approved?Open your workspace

Inbox288 new today

Approvals6Needs review

Active queues4Within target

Resolved91%Last 7 days

Live workView all

New quote enquiryWhatsApp · Sales

Assigned

Price reply requires approvalAI draft · Support

Review

Delivery confirmation sentWorkflow · 2 minutes ago

Done

Supplier email needs routingInbox · Purchasing

Queued

Channel healthNow

All systemsOperational

WhatsAppConnected

EmailConnected

Agent runtimeHealthy

Start with the pressure

What do you want to automate?

Choose the work that is slowing the business down. Luama shapes the workspace around that operating need.

WhatsApp Customer support Quotes Inbox Workflows AI training

Operational outcomes

One doorway into the work

Customers arrive through Luama, request a company workspace, and enter a governed workspace after Bordales approval.

01Inbound

Capture leads

02Response

Reply faster

03Control

Approve AI messages

04Workflow

Automate quotes

05Audit

Track proof

06Cost

Measure usage

Included with Luama AI

A full operating surface, not another chatbot

Explore the gateway

AI Command Centre

See work, queues, risk and proof in one operating view.

WhatsApp Inbox

Capture, route and resolve customer conversations.

Luama Agents

Give each AI agent a role, boundary and escalation path.

Human Approval Desk

Stop sensitive actions for accountable review.

Workflow Automation

Move repeatable work through visible states.

Operations Proof

Keep the evidence behind every important outcome.

Money Bay

Track usage, commercial scope and operating cost.

Koinonia Workspaces

Separate every company, user, channel and workflow.

How the work moves

Every message runs the same accountable path

AI does the work. A person approves what matters. Proof is kept at every step.

01Message arrivesWhatsApp, email or web chat lands in the workspace.
02Workspace resolvedRouted to the right company and queue.
03AI drafts a replyContext-aware, ready for review.
04Human approvesNothing sensitive sends itself.
05Reply sentOut on the same channel it came in.
06Proof keptWho, what, when — fully audited.

1command centre for the entire operation

100%of sensitive actions can wait for human approval

0secrets, tokens or ciphertext ever exposed

Everyaction carries an owner, timing and proof

Product and ownership

Luama AI is the door.
Bordales runs the building.

Luama is the customer product: discovery, workspace onboarding, sign-in and daily operations.

Bordales Technologies owns the IP, reviews account requests and operates the separate administration surface.

Request a workspace About Bordales ownership

Questions before access

Clear answers, before onboarding

Can I create a company account through Luama AI?

Yes. Submit the workspace account request through Luama. Bordales reviews it before issuing a private workspace and access key.

Is client login separate from Bordales administration?

Yes. Clients enter through the Luama workspace door. Bordales operators use a separate protected admin route.

Does Luama replace our staff?

No. It removes repetitive handoffs and gives people approval, escalation and visibility where judgment matters.

Can we start with WhatsApp only?

Yes. A focused WhatsApp or inbox workflow is a practical first workspace pilot.